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Empathy EquationEmpathy Equation

Mindful Leadership:

Speed Up Business Growth by Slowing Down

The military has a saying:
“Slow is smooth and smooth is fast”

...and the same concept can apply to business and life.

It may seem impossible that you can speed up business growth by slowing down, but if you’ve ever gone down a wrong path and had to turn around, you know that having a better plan can save time, money and energy.

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“We cannot solve our problems with the same thinking we used when we created them.”
— Albert Einstein
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In other words, upgrade your thinking to bring fresh ideas, wisdom and solutions.

How to Upgrade Thinking


This is easier said than done because every company has its own computer-like Organizational Operating System (OOS).  This OOS works wonderfully, as long as everyone else in the organization has aligned their own Internal Operating System (IOS) to work on the same organizational system! Most problems start because leaders and employees can have an IOS that is out of alignment with the OOS. 

Mindful Leadership can help.

The 3 Goals of Mindful Leadership Are To:


  1. Help others achieve their full potential. 
  2. Create mindful and empathetic work environments (upgrade the OOS to create new solutions and results).
  3. Deliver meaningful impact, higher profits and happier employees and customers.

1. Help others achieve their full potential.


Mindful Leadership starts with an inside-out approach on the individuals’ Internal Operating System (IOS).  Each individual must recognize their own uniqueness and how they’re designed differently from anyone else.  The IOS for each employee or contractor is comprised of:

  • Identity— Personality type and the values and motivations that guide their actions.
  • Reactivity— Where they go when they’re stressed, where their biases are rooted and how they see the world.
  • Creativity— How they can best tap into inspiration and ideas, according to their personality type.
Potential

2. Create mindful and empathetic work environments.


Mindful and empathetic organizations grow faster. A study found that the top 10 empathetic companies in the Global Empathy Index increased in value more than 2x and generated 50% more earnings, compared to the bottom 10 in the Index (Parmar, 2015). 

This can help organizations save time, money and energy because everyone is in better touch with who they are, and who their co-workers are. When everyone is in better connection with themselves, they can be in better connection with the brand and the customers. This is the equivalent of upgrading each individual’s IOS and the company’s OOS to create new solutions and results.

When employees can find meaning at work, they are more likely to think creatively about every problem, find effective solutions, and delight your customers.

When we realign individuals to the organization’s purpose/mission and goals (the OOS), we are also giving them permission to express ideas that can deepen the company’s purpose. “In most cases, 20% to 35% of value-added collaborations come from only 3% to 5% of employees” (Harvard Business Review, Cross, 2016). Mindful Leadership changes all of that.

When employees feel that they are valued, heard and appreciated in an authentic way— and that they’re truly making a difference — this creates an “Empathy Multiplier” throughout the organization — spreading from leaders to employees, employees to customers, and customers to the brand.

Empathy

3. Deliver meaningful impact, higher profits and happier employees and customers.


When employees can find meaning at work, they are more likely to think creatively about every problem, find effective solutions, and delight your customers.

When we realign individuals to the organization’s purpose/mission and goals (the OOS), we are also giving them permission to express ideas that can deepen the company’s purpose. “In most cases, 20% to 35% of value-added collaborations come from only 3% to 5% of employees” (Harvard Business Review, Cross, 2016). Mindful Leadership changes all of that.

When employees feel that they are valued, heard and appreciated in an authentic way— and that they’re truly making a difference — this creates an “Empathy Multiplier” throughout the organization — spreading from leaders to employees, employees to customers, and customers to the brand.

Growth

The Empathy Multiplier


The Empathy Multiplier creates a culture of people asking the right questions and truly seeking to understand, knowing what to ask (experience/knowledge) and how and when to ask it (empathy).  The people become aware of their preconceived ideas, feelings and biases and don’t allow them to cloud interactions. When a team is stuck with a difficult problem, they can manage their stress responses, so they have the clarity to see solutions in unexpected places.

Creating a mindful and empathetic organization has a positive effect on both profits and productivity, according to several studies:

  • 90% of employees said that they were more likely to stay with empathetic employers — including a willingness to trade hours and pay in favor of increased empathy (Business Solver, 2019). 
  • Workers said they’re willing to get paid less to work for a company that has a core mission/purpose to what they do (Cone, 2017).
  • Employees who are able to make a social impact are more satisfied at work by a factor of 2:1. (Cone, 2017).
  • 53% of millennials, who are the largest generation in the US labor force, say they work harder when they feel that their organization is making a difference. (Cone, 2017).
  • “Companies with a conscience” outperformed the S&P by more than 1000% over 10 years(Sisodia)

Mindful Leadership drives financial growth, employee performance and customer loyalty.


Mindful Leadership is the secret ingredient that attracts, keeps and engages employees and customers. Christie Turley is a best-selling author and an expert in Human Emotional and Behavioral Psychotherapy, speaking to organizations and coaching thousands of leaders. 

To learn more about how Christie Turley can bring training programs on Mindful Leadership and Organizational Empathy to your company, request a Clarity Call  here.

References:


Business Solver (2019). State of workplace empathy. https://www.businessolver.com/resources/businessolver-empathy-monitor, accessed October 30, 2019.

Cone Communications CSR Study (2017). https://conecomm.com/2017-csr-study/

Harvard Business Review. https://hbr.org/2015/11/2015-empathy-index. accessed 10/30/2019

Parmer, B. (2015). The most (and least) empathetic companies.

Sisodia, Raj, Sheth, Jag, Wolfe, David B (2014). Firms of Endearment, 2nd Edition.

About Christie Turley


Christie Turley’s superpower is to uncover people’s untapped talent and limiting biases, so that leaders and their teams can deliver meaningful impact, higher profits and happier employees and customers.

Earlier in her career, she grew two international start-ups by more than $30 Million total, earning a placement in the INC 500. She also worked with several Fortune 500 brands and ran her own branding & marketing agency for 17 years before exiting to start her training and consulting company, Lighten Up Leadership.

More than two decades later, Christie Turley is a business consultant, a performance coach to high achievers and a trainer in self-compassion and emotional release modalities. As an author and inspirational speaker, she has shared the stage with many New York Timesbestselling authors. She lives in the US Rocky Mountains with her husband and their two daughters.

For official photos and other media resources, visit the Media page.


Christie & Her Clients Have Been Featured In:

INCForbesFast CompanyBusiness InsiderUSA TodaySpeaker MagazineEntrepreneur Magazine

Christie has consulted with companies ranging from start-ups to Fortune500 brands.
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Request a Clarity Call

For more information about how we can work together, please request a Clarity Call.

Request a Clarity Call

Using my intuitive gifts and business acumen, I can identify what specific areas of life & business are causing blocks in flow and what specifically can be added, removed or changed in each area for increased abundance.