I guide organizations through a process of recognizing their untapped talent and limiting biases, while teaching Mindfulness and Empathy skills, to unlock the hidden drivers of financial growth, employee performance and customer loyalty.  Here’s an overview of that process:

Step 1:  Recognize 

Objective: When employees feel psychologically safe, they are more likely to foster good relationships with their coworkers and delight your customers. 

To develop Organizational Empathy, a better understanding of yourself and your people is key. Each individual must recognize their own uniqueness and how they’re designed differently from anyone else. Through an Intentionality Assessment, individuals can understand what guides their actions, how they’re wired, how they see the world, where they go when they’re stressed, where their biases are rooted, and how they can best tap into inspiration and ideas. 

This personal information can help organizations save time, money and energy because everyone is in better touch with who they are, and who their co-workers are.

Step 2: Realign

Objective: When employees can find meaning at work, the more likely they are to think creatively about every problem and find effective solutions.

To deliver meaningful impact, higher profits, and happier employees and customers, we realign individuals to the organization’s purpose/mission and goals, while also giving them permission to bring ideas that can deepen the purpose/mission and delight customers into becoming raving fans. With the Empathy360 Survey, we ask every employee to rate Empathy in themselves, their team, their leaders, the CEO, as well their job satisfaction (anonymously).  

Then, through fun and engaging workshop, leaders are trained alongside employees to learn Mindfulness and Empathy while understanding how their unique talents fit into the whole of the organization. 

Step 3: Reinvigorate

Objective: Leaders must be prepared to model advanced Empathy skills for their teams as well as envision and implement the game plan to foster an empathetic culture. 

The next step is to reinvigorate employee engagement and effectiveness, so that every employee feels that they make valuable contributions and are a meaningful part of the team. To get there, we measure the level of mental and emotional commitment that employees have towards their jobs, their teams, the CEO, and the organization and its goals with the Resonance360 Survey.  

Armed with this information, leaders meet at a facilitated Leader Workshop to learn Mindful + Empathetic Leadership skills and create a game plan to guide their team members to greater fulfillment, performance and results at work.